Articles

 501 Too many syntax or protocol errors - Outlook / Outlook Express

Issue Error Messages: SMTP call from (workstation) [127.0.82.61] dropped: too many syntax or...

 Account Level Filtering

 Auto Responders

This feature can be configured to automatically send response messages. This can be useful when...

 BoxTrapper

BoxTrapper functions as a spam filter for email addresses. The filter works through...

 Can I change MX record(s) for a domain?

There are couple of scenarios involving MX records.    1. You want all emails for your domain...

 Can I have SPF record for my domain?

For shared hosting, if your domain is hosted on the main server shared IP i.e. you do not have a...

 Email Authentication

To combat spam, or unwanted email, cPanel’s email authentication features attempt to provide...

 Email Delivery Route

This feature shows the specific path that will be taken by an outgoing message, which can be...

 Email is downloading slow

Usually this issue is caused by slow Internet connection and / or huge emails.    To resolve...

 Forwarders

This feature allows a copy of any email sent to one address to be forwarded to another address....

 Greylisting

cPanel users are able to control which of their domains use Greylisting through the Greylisting...

 How can I check my email through my web browser (webmail)?

To access webmail goto:    http://www.your_domain.com/mail or...

 How do I back up my Exchange email to my local computer?

In Outlook, click “File > Import and Export.” Select “Export to a file."...

 How do I check why my mailbox is taking so much space? How do I remove unwanted emails from it?

You can login to your mailbox (email account) via webmail at this address:...

 How do I create an Email account?

To add a new email address: Enter the email address to be created in the Emailfield. If you...

 How do I reduce the SPAM? I am receiving too much spam (unsolicited emails).

1. First thing you need to do is remove catchall email for your domain. Please create proper...

 How do I setup an email auto responder?

1. Login to your control panel (http://www.your_domain.com:2082) 2. Select "Setup AutoResponders"...

 How many emails can I send?

You are allowed to send maximum of 500 emails/hour from your account. This is a safe limit to...

 How much email am I allowed to store?

The amount of email you store on your account is counted against your overall storage quota. To...

 I am not receiving new emails?

Please login to your control panel (at http://yourdomain/cpanel) and make sure 1) Your email...

 I am unable to send and receive email?

If you are unable to both send and receive email, please open a support ticket and provide us...

 I am unable to send email and get this error (0x800CCC65) 503 valid RCPT command must precede DATA

'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive...

 I am unable to send email to AOL? etc.

If you are on a dedicated server, please make sure that your main IP has a reverse DNS setup. If...

 I am unable to send email to yahoo or the emails to yahoo are being delayed?

This is a new feature of yahoo mail. It is using what is called Grey Listing to fight spam. For...

 I am unable to send mail through my mail (SMTP) server?

This usually indicates that there is a network problem on your end or your ISP (internet...

 I want my emails forwarded without leaving a copy of the email at the forwarding email address on my server ?

If you want your emails to only get forwarded to your forwarder email address and do not want to...

 I want to use default address (catchall) because I have setup aliases for various companies?

Some users think that by setting up aliases like companyA@yourdomain.com and...

 Import contacts from an Excel spreadsheet CSV

Import contacts from an Excel spreadsheet If you have a lot of business or personal contact...

 Is it possible to create mail accounts for parked/addon domain?

Yes, it is possible to create mail accounts for parked/addon domains. For this purpose log in...

 Is my domain open relay?

If you are using a default address to catchall all the invalid and unrouted emails to your...

 MX Entry

This feature allows you to change the domain to which mail is delivered, allowing one domain’s...

 My ISP blocks port 25 but I want to use SMTP on my hosting server. What other port to use?

You can use smtp port 587. For example in MS Outlook in the advanced settings, change the...

 Reporting Spam

How to Get Email Headers When reporting spam that slips past the filters, it is essential that...

 Someone using my email (domain) to send bulk mail (spam)? I am getting a lot of returned emails.

This is called "collateral spam" and is mostly used these days by spammers. This is normal. There...

 The email server seems to be blacklisted

The email server seems to be blacklisted If you receive a bounced-back message saying that IP...

 User Level Filtering

User Level Filtering cPanel lets you filter email sent to a specific user’s address. This can be...

 Webmail

Webmail allows you to access your email accounts through a web browser such as Firefox, Internet...

 What is Default Address?

The default email address will "catch" any mail that is sent to an invalid email address for your...

 What is an Email POP account?

You configure a "private" email account for one or many users who will be receiving and sending...

 What is an email auto responder?

Email auto responders will automatically send a customized auto response (that you compose) to...

 What is email forwarding?

Email forwarding is a feature, which forwards an email that originated from your domain, to...

 What is the maximum size of email I can send/receive?

For our shared/reseller hosting, and users with cpanel on their dedicated, the maximum email size...