Reporting Spam

How to Get Email Headers

When reporting spam that slips past the filters, it is essential that we receive the full message headers from a message.

Additionally, sometimes our Support department may request the full headers from an email message in order to troubleshoot mail delivery problems.

Every single Internet e-mail message is made up of two parts the header and the message body of the email. Every single email you send or receive on the Internet contains an Internet Header, a full and valid e-mail header provides a detailed log of the network path taken by the message between the mail sender and the mail receiver(s) (email servers).

Your email client program will usually hide the full header or display only lines, such as From, To, Date, and Subject, see below for more information on pulling headers for your email client:

  1. Outlook 2003
  2. Outlook 2007
  3. Outlook 2010
  4. Mac OS X Mail
  5. Gmail
  6. Yahoo!
  7. AOL
  8. Hotmail
  9. Netscape, Mozilla or Thunderbird

Outlook 2003

  1. To begin, open the email message in a new window by double-clicking on it.
  2. On this new window menu, go to View -> Options. If you do not see options, you may have to reveal it by clicking on the two down arrows at the bottom of the menu.
  3. This will have brought up the Message Options window. The last component of this is the Internet Headers. Right-click inside the headers and choose Select All, then right-click again and choose Copy.
  4. Close the Message Options window.
  5. You should now be looking at the original message window. Click on forward and address the message to spam@shimahosting.co.za. In the area above the copied part of the message, Paste the Internet Headers and click Send.

Outlook 2007

  1. Double click on the email message so that it is opened in its own window. If you are new to Outlook 2007, you will be working on what is called the Ribbon. This is a series of tabs across the top of the message, Message, Developer etc.
  2. On the Message tab, in the Options section there is a little button with an arrow in it. Click on it and you have the message options menu with the internet headers in the bottom section.
  3. This will have brought up the Message Options window. The last component of this is the Internet Headers.
  4. Right-click inside the headers and choose Select All, then right-click again and choose Copy.
  5. Close the Message Options window.
  6. You should now be looking at the original message window. Click on forward and address the message to spam@shimahosting.co.za. In the area above the copied part of the message, Paste the Internet Headers and click Send.

Outlook 2010

  1. Double click on the email message so that it is opened in its own window.
  2. On the Message tab, in the Options section there is a little button with an arrow in it. Click on it and you have the message options menu with the internet headers in the bottom section.
  3. This will bring up the Message Options window. The last component of this is the Internet Headers.
  4. Right-click inside the headers and choose Select All, then right-click again and choose Copy.
  5. Close the Message Options window.
  6. You should now be looking at the original message window. Click on forward and address the message to spam@shimahosting.co.za. In the area above the copied part of the message, Paste the Internet Headers and click Send.

Mac OS X Mail

  1. To begin, open the email message in a new window by double-clicking on it.
  2. View > Message > Raw Source
  3. Copy the headers by right clicking, selecting all and then choosing copy.
  4. Close the Message Source box.
  5. You should now be looking at the original message window. Click on forward and address the message to spam@shimahosting.co.za. In the area above the copied part of the message, Paste the Internet Headers and click Send.

Gmail

  1. Open the message you’d like to view headers for.
  2. Click the down arrow next to Reply, at the top-right of the message pane.
  3. Select Show original.
  4. The full headers will appear in a new window, simply right-click inside the headers and choose Select All, then right-click again and choose Copy.
  5. Close the Message Source box.
  6. You should now be looking at the original message window. Click on forward and address the message to spam@shimahosting.co.za. In the area above the copied part of the message, Paste the Internet Headers and click Send.

Yahoo

  1. Go to Options > General Preferences
  2. Under Mail Viewing Preferences, go to Message Headers, then select ALL.
  3. Hit the small down arrow next to Forward and choose As Inline Text.
  4. Forward the message to spam@shimahosting.co.za.

AOL

The email files are in an html format. The objective is to save the file in html format. This can be done as follows:
  1. To begin, open the email message by clicking on it.
  2. Click on Details (right above the To: and From: fields) and choose View Message Source.
  3. The full headers will appear in a new window, simply right-click inside the headers and choose Select All, then right-click again and choose Copy.
  4. Close the Message Source box.
  5. You should now be looking at the original message window. Click on forward and address the message to spam@shimahosting.co.za. In the area above the copied part of the message, Paste the Internet Headers and click Send.

Hotmail

  1. In the left pane, click Mail.
  2. In the Folders list, click Inbox.
  3. Once in the Inbox, click on the message that you are getting the headers for.
  4. Right-click the message in the message list, and then click View source.
  5. The full headers will appear in a new window, simply right-click inside the headers and choose Select All, then right-click again and choose Copy.
  6. Close the Message Source box.
  7. You should now be looking at the original message window. Click on forward and address the message to spam@shimahosting.co.za. In the area above the copied part of the message, Paste the Internet Headers and click Send.

Netscape, Mozilla or Thunderbird

  1. To begin, open the email message in a new window by double-clicking on it.
  2. Choose View > Headers > All
  3. This will expand the top of your email message and it will now include the full headers.
  4. Right-click again and choose Copy.
  5. You should now be looking at the original message window. Click on forward and address the message to spam@shimahosting.co.za. In the area above the copied part of the message, Paste the Internet Headers and click Send.
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